1800MEDICARE

1800MEDICARE is a free phone and digital service for trusted health advice and connection to care – anytime, anywhere.  

You can now get free health information and expert advice anywhere in Australia, 24 hours a day, 7 days a week, by calling 1800MEDICARE (1800 633 422).

You can also visit medicare.gov.au/1800 or download the 1800MEDICARE app.

1800MEDICARE is a free national service that provides health advice 24 hours a day, 7 days a week. Anyone across Australia can speak to a registered nurse by calling 1800MEDICARE on 1800 633 422.

Whether you’re feeling unwell, caring for someone else, worried about your health or unsure what to do, the 1800MEDICARE registered nurses will listen, explain things clearly and guide you to the right care. They can provide you with health information and help you find services in your area. If you are injured or unwell, they will help you to understand whether your condition needs extra attention from health services like a GP, care at a Medicare Urgent Care Clinic or the emergency department or can be managed safely at home. If further advice and referral is required, the registered nurses may arrange a call-back with a GP or connect you with other health services such as Medicare Urgent Care Clinics or pharmacists.

If you are eligible for a call back from a 1800MEDICARE GP, the GP will be able to provide additional advice or write you an electronic prescription if you need one. The GP can also send a summary after the call to your regular GP, to help with your ongoing care.

In addition to telephone access, you can connect with 1800MEDICARE through digital channels and online content. The 1800MEDICARE website (medicare.gov.au/1800) brings together reliable information, services, and resources to make it easier to connect with the care that fits your needs. This includes clinically verified health information and easy to use tools, including a symptom checker, service finder and medicines information, and information on other Medicare health services. The 1800MEDICARE app is a secure and convenient way to view key health information and gives you access to electronic prescriptions and your Active Script List.

These channels can help you understand your options and connect with the most appropriate care 24/7.