DVA Transport

Travel for Treatment support can include arranging pre booked transport under the Booked Car with Driver (BCWD) service for travel to approved treatment locations. The BCWD service provides additional transport assistance for more aged and frail VEA clients to attend approved medical appointments. The BCWD service utilises contracted transport providers with a focus on a quality and reliable service by arranging a suitable vehicle to transport entitled persons to their appointment on time.

To request a Booked Car with Driver, or to discuss your eligibility for the service, call 1800 550 455.

A NSW country General Practitioner (GP) may, when medically necessary or at the request of DVA, issue taxi vouchers to entitled persons residing in NSW country areas who require assistance when travelling for treatment purposes. This Scheme does not operate in the metropolitan areas of Sydney, Canberra, or Wollongong, or for travel across the borders into Victoria and Queensland. For a list of NSW country DVA contracted transport providers visit the travel treatment DVA webpage.

DVA accept financial responsibility for ambulance transport in a medical emergency for Veteran Gold Card or Veteran White Card holders in relation to an accepted disability. DVA will pay for non-emergency ambulance transport only in certain circumstances.

Under the Military Rehabilitation and Compensation Act 2004 (MRCA) and the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA), you can claim reimbursement for the cost of reasonable travel expenses for treatment of an accepted condition if:

  • the journey exceeds 50km of a return journey when travelling by private vehicle; or

  • any length of a journey by public transport or ambulance where the accepted condition requires the use of this form of transport.

Travel by private vehicle is reimbursed based on a set rate per kilometre travelled.

For more information on the application process please visit https://www.dva.gov.au/get-support/health-support/local-or-overseas-medical-care/travel-treatment

Transport/Travel SupportCristy Houghton