Co-delivered by IFIC Australia and IFIC Ireland.

The second in a two-part webinar series on trust in integrated care, exploring how continuity, relationships, service design and system change can help build and rebuild trust across care and health systems.

Using the experiences of children with medical complexity and their families, this webinar will explore how trust develops over time through continuity, relationships and repeated interactions with services. It will provide practical guidance on developing trust companions: consistent people who help connect care across services and provide continuity throughout a person’s care journey.

Participants will explore how to:

• assign clear responsibility for building and maintaining trust;

• create continuity across teams, services and transitions;

• design roles, processes and models of care that support trusting relationships;

• identify and change system practices that undermine trust, including how trust can be repaired when it is lost.

By the end of the two webinars, participants will be able to:

• recognise where trust is being built or eroded across a person’s care journey;

• apply practical trust-building behaviours in conversations, decisions, handovers and transitions;

• strengthen continuity and coordination through trusted relationships and trust-companion roles;

• develop a trust recipe that responds to the changing needs of a person, family or care situation.

Learn more and register here: https://integratedcarefoundation.org/events/building-trust-into-care-and-health-systems