Accreditation practice pointer: our practice inducts new team members
C3.2 C Our practice inducts new members of the practice team and familiarises them with our systems and processes.
RACGP Standards for general practice
General practice must have a process for inducting every new member of the practice team.
Each clinician and non-clinical team member must understand:
the principles and policies under which the practice operates
the day-to-day operations of the practice
workplace health and safety issues
the processes for maintaining the privacy and confidentiality of patients’ health information
the systems used to identify and manage emergency patients who come to, or contact, the practice.
the local health and cultural environment in which practice operates (eg, if the practice is in an area that has a high level of illicit drug use, the practice team needs to understand the practice’s policy on the management of Schedule 8 medicine prescribing)
key public health regulations (such as reporting requirements for communicable diseases and child abuse)
Local health and community services, including pathology, hospital, and other services to which the practice team is likely to refer
Practices can support the induction process by:
keeping an accurate and up-to-date employment file on each member of the practice team
maintaining a human resources policy and procedure manual
creating templates and checklists for inducting new team members
maintaining a documented induction process.