Managing difficult patients

Join Angela Mason from Avant Mutual as she discusses strategies to manage difficult patients in medical practice settings Medical practice will, from time to time, encounter patients that are more challenging than others. This presentation aims to refresh skills to assist the GPs, practice nurses and practice staff to recognise why these patients are difficult, what leads them to make a complaint and to develop and implement appropriate strategies to manage difficult encounters. You can either attend face to face session or via live webinar.

Please click here for more information and to register.