Results from mental health services review


MPHN has been undertaking a review of our mental health stepped care model to help to inform how we commission mental health services in the future.   

MPHN CEO Melissa Neal said many people from across our region have provided feedback on their experience accessing mental health services we fund.

“This feedback, together with a review of stepped care mental health services have informed a new approach whereby we will be bundling some of our services, namely NewAccess, Strong Minds, Team Care, Connect and Connect for Kids. This program will be named MyStep to Mental Wellbeing and be delivered locally through two service hubs,” Ms Neal said.

“What we learned from the review is people accessing mental health services want and need a smooth referral process, less points where they are required to share their story, ease access to other additional supports, and being able to have the healthcare providers included in information about their care.

“This new approach will enable people to move through various levels of support which will mean people won’t have to keep sharing their story.

“We have commenced a tender process to progress the establishment of MyStep to Mental Wellbeing, and we expect those currently receiving services from MPHN funded providers will transition to the new providers from mid-October until 31 December 2019, with the MyStep in place from 1 January 2020.

“It is our priority is to ensure clients of existing mental health services continue to receive high quality care and appropriate supports are put in place to facilitate the safe transition of clients from existing service providers to MyStep.

“We would like to thank all those involved in this recent review process. Your time and feedback is valuable and directly guides the work of MPHN to ensure we have well people and resilient communities across the Murrumbidgee,” she said.

Procurement is currently underway and MPHN would encourage interested organisations to register for Tenderlink. More information is available here:

Debbie Angel