Insights from Wagga Wagga’s Conversations on the Couch

Conversations on the Couch at Charles Sturt University, Wagga Wagga Campus. From left, MPHN’s Chief Data Officer Dr Jason Bennie, Community Engagement Coordinator Tom Parker, Research Analyst Ryan Du Toit, and Primary Care Engagement Officer Alanah Christie.

Feedback from Murrumbidgee Primary Health Network’s (MPHN) 'Conversations on the Couch' events in Wagga Wagga earlier this year highlight common experiences and key concerns regarding local healthcare. 

Held on 30 May at Charles Sturt University's Wagga Wagga Campus and 12 June in central Wagga Wagga, the relaxed coffee and chat sessions offered a space for locals to share their healthcare experiences and provide constructive feedback. 

MPHN’s Chief Data Officer Dr Jason Bennie said accessibility and availability of healthcare services emerged as key themes from both events. 

‘It’s a recurring theme we’re observing as we engage with communities across the region,’ Dr Bennie said.  

‘Participants shared their experiences of wait times for GP appointments and challenges in finding doctors who offer bulk billing. 

‘Affordability was another significant concern, with people we spoke to feeling financially strained due to the costs associated with private healthcare and specialist appointments, particularly students and people on a lower income.’  

While the majority of Conversations on the Couch participants praised the dedication of local healthcare professionals, some felt they needed to advocate strongly for themselves to receive appropriate care. Areas such as mental health care and follow-up on medical test results were raised as opportunities for improvement. 

Participants also raised concerns about the increase in domestic and family violence incidents, and drug and alcohol issues in the community. 

Transportation posed a challenge for people without their own vehicles however feedback was positive regarding community transport and support services. 

Dr Bennie said the feedback from Conversations on the Couch events had been insightful.  

‘We’re aware of the pressure many healthcare professionals are under, and the amount of positive feedback we received showcases the dedication of our local healthcare providers, while highlighting those key areas for improvement,’ Dr Bennie said.  

‘We sincerely thank everyone who took the time to engage in these conversations.  

‘Your feedback is invaluable in enhancing our understanding of emerging health needs in your community.’ 

MPHN will use feedback gathered from Conversations on the Couch to inform the Health Needs Assessment refresh at the end of the year. 

Murrumbidgee residents are encouraged to continue sharing their thoughts on health by participating in the quick, anonymous Health Needs Assessment survey at mphn.org.au/hna or by contacting MPHN on (02) 6923 3100.