My Aged Care

www.myagedcare.gov.au

Ph. 1800 200 422

My Aged Care is a central point for accessing Australian Government-funded age care services. My Aged Care can provide information and support needed to understand, access, and navigate the aged care system via the website, over the phone and where possible in person.  

This can include:

  • Information on the different types of aged care services available

  • An assessment of needs to identify eligibility and the right type of care

  • Referrals and support to find service providers that can meet your needs

  • Information on what you might need to pay towards the cost of your care

Steps

1.     You can apply for an assessment online or you can call My Aged Care on 1800 200 422.

They will ask you a series of questions about your circumstances. Remember to say that the Assessment is for Palliative Care Respite, so that it is processed as a high priority.

2.     Based on the information you give during your phone call with My Aged Care, you may be referred for a formal assessment with a My Aged Care assessor to better understand and support your needs.

Assessments are done in person (usually in the home) by an assessment team. An appointment will be arranged, and the assessor will come to your home.

For an assessment, you should:

  • have your Medicare card and one other form of ID proof - such as DVA card, driver's license, healthcare card, or passport

  • have a copy of any referrals from your doctor

  • consider if you would like a support person present

  • have any information you already have about aged care services that you may want to discuss

  • have contact details for your GP or other health professionals

  • consider if you need special assistance to communicate, such as a translator or Auslan interpreter

  • have information on any support you receive.

3.     Depending on the outcome of the assessment, you will be able to access support services. Services can include:

  • Services for getting out and staying social: Social outings, groups, and visitor; Transport.

  • Services for getting some temporary help: Day/overnight respite; Help to restore independence; Transition care after leaving hospital.

  • Services for keeping me well: Bathing, hygiene, and grooming; Help with impairments or continence; Meals and food preparation; Nursing; Podiatry, physiotherapy, and other therapies.

  • Services for keeping my home liveable: Aids to stay independent; Changes to my home; Cleaning, laundry, and other chores; Home or garden maintenance.

My Aged Care and RespiteCristy Houghton