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HNA Live

Welcome to HNA Live. HNA Live is taking the pulse on health services across the Murrumbidgee region. We want to hear from consumers of health care services or carers of people using health care services and health professionals about what's working well and what's not working well.

What is HNA Live?

HNA Live allows community members and healthcare professionals of the region let us know in real time their concerns about emerging health issues. To put it simply, it is taking the pulse on health issues and services in the Murrumbidgee region. We want to hear about what’s working well for you and what’s not working well.

MPHN takes a person centred approach to identifying the health needs of the people who live in its region. We value well people and resilient communities. One of the most important ways in which we measure if we have the right services in the right places at the right time is by asking people of the Murrumbidgee to give us feedback about what they need.

Why is this important?

Primary Health Networks are commissioners of health services. At its simplest, commissioning is the process of planning, agreeing, funding and monitoring services. Central to this is the health needs assessment (HNA).

How can you help?

Each month we will ask the people of the Murrumbidgee a couple of questions about a specific group of people.


What you told us

In February we concentrated on Youth Health. We received many responses with 20 from health care providers throughout the region, 64 from community members and a further 10 from carers. The majority of both health care providers and community responses indicated that having access to mental health services that were youth friendly and non-judgemental were important, throughout the region. Most importantly for the community members decreasing wait times was an important issue. Additional funding for services in each of our local government areas was a recommendation from both health professionals and community members. Carers’ issues included needing more support. Following are some of the comments we received.

What is important to you about mental health services?

Health professional – “Easy access, community education, less waiting times for therapy and more person centred and empathetic approach of client/professional partnership”.

Community members – “That they are accessible, that the right service is given at the right time”; “Ensuring accessibility of services in rural and remote communities. Focus on youth mental health resourcing and reducing the stigma associated with accessing support”; “Access, quality of service, cultural awareness”; “Better funding, more access to help quickly not have to ring around several different phone numbers to get an appointment”; “That people can access in a timely manner not have to wait for months to gain access to a service”.

What else could happen to improve mental health services?

Health professional – “More accessibility Non-judgemental Confidentiality More services for rural remote”.

Community members – “Greater access and more in depth services”; “That services are of a high quality & are readily available, that consumers are treated with dignity & respect & are heard”; “Easy to access make an appointment and actually get in in a timely manner not weeks wait”; “Better access, wait lists just turn away someone who has courage to seek help. Community knows about it. Welcoming/inviting Culturally appropriate”; “more funding better training for mental health workers access to ongoing quality care with well trained professionals there is a desperate need for at least one child psychologist in our region more psychiatrists quality affordable care”; “Advising family members on what to look out for in regards to someone contemplating suicide, giving advice on what to say to prevent self harm. Referring to other services when there is a wait list for specialist services ie/ sexual assault”; “Skype psychiatrist assessments and reviews both inside and outside of business hours”; “Better education and awareness for all GPs and health providers in what mental health services are available”.


In March, we are concentrating on health for older people

We want to know:

What is important to you about health for older people?
What else could happen to improve health for older people?

At the end of each month we will collate all of the things you tell us and put a summary here on this website. So don't forget to check back regularly and see how your thoughts and experiences have helped.


How else can you be involved in shaping your communities healthcare services?

There are other ways you can let us know what you are thinking or about your experiences. From time to time we will be seeking feedback on specific health topics, some of these include, mental health, after hours care, advance care directives, specific health conditions such as diabetes, cancer, respiratory disease, musculo skeletal disorders, heart disease and stroke.

We might email you a very short survey or send you a short text. If you would like to be invited to participate in feedback on any of these topics please register with us. We will make sure when using your information we don’t identify you unless you give us permission to do so.

Click on the button below to be taken to a page where you can register to be contacted for your feedback on specific health issues.

If you want to make a comment not related to the topic of the month you can click on the button below to be taken to a general feedback page.

At the MPHN we have a dedicated team of people who work with communities and health service providers throughout the region. From time to time our providers may, when meeting up with you face to face, ask you to talk about your thoughts and experiences of health in a short recording. If you agree these recordings may be posted here on this webpage so that the people of the region can see the value in asking the community about their health needs and experiences of service.

Your thoughts, your experiences and your needs matter to us

MPHN collects information in accordance with Privacy legislation, you can read our privacy policy here